FAQ’s

1.Why should I choose Strive as my partner in health care?

We put our patients first at all times and our well trained doctors, nurses and physiotherapists are committed to helping you achieve your goals.

We treat our patients as individuals and offer personalised care at all times. You won’t be treated like a number, herded like cattle, or face long waiting times.

Our reception staff will make you feel at home and reduce the stress sometimes associated with medical visits.

The “proof is in the pudding” – we have shown through our awards, that our commitment to your care achieves superior outcomes.

We offer value for money.

2.Why don’t you bulk bill?

Our medical staff spend the time to fully understand your needs and desired goals. We don’t just focus on “band aid” solutions, but offer comprehensive assessments of not only your immediate medical needs, but also preventive care and lifestyle assessments both of which are vitally important to the complete management of your health and wellbeing.

Our Schedule of Fees

*Please note the above is a guide only

 

Other consultation fees available at reception on request.
Procedures attract additional fees and should be discussed with the reception staff.

 

3.Why do I have to make an appointment?

To efficiently manage the time you spend with us, we have found that making dedicated appointments helps to avoid long waiting times. We understand that your time is valuable to you.

Urgent problems are, of course, dealt with promptly without appointments.

4.What services do you offer?

Our doctors, nurses and physiotherapists are well trained in a comprehensive range of services which you can visit our medical services page or physiotherapy page.

5.Can I get my repeat prescriptions over the phone?

To ensure that your current medication is still the best option for you, we suggest that you make an appointment for regular reassessment. In exceptional circumstances we can provide a prescription without an appointment and our friendly reception staff will help you organise this with your doctor.

6.What do I do when you are closed?

You can find out about our after hours care arrangements HERE

7.Do you have disabled access?

Our practice is easily assessable by disabled patients.

8. Why do I need an appointment to get my test results?

To fully explain your results a face to face consultation provides the best opportunity to discuss them.

9.Do you treat skin cancers?

YES! Our doctors are well trained in diagnosing, managing and monitoring skin cancers.

10. Do you look after pregnant women?

We offer shared care of pregnancies in conjunction with the Townsville Hospital. Our doctors do not however conduct deliveries.

11. How can I pay for my visit?

We accept cash, EFTPOS, Mastercard and Visa. We are, however, unable to accept personal cheques.

12. How do I get my Medicare refund?

We can arrange for immediate deposit of your Medicare refund into your nominated bank account. Our receptionist will be happy to organise this for you happen automatically with each visit.

13. What if I have an urgent problem?

Urgent problems are dealt with promptly at all times, our reception and nursing staff will assist you in organizing the most appropriate management of any urgent problems.

If it’s a medical emergency, please dial 000

14. What if I need to call or email the clinic?

All telephone and email enquiries are passed on to the appropriate Doctor once received. The Doctor will not be interrupted whilst consulting unless it is clinically necessary. Our friendly reception staff will arrange for an appointment via a telephone consultation with the Doctor at a suitable time to address your enquiry.

Please note: Emailing booking requests or any correspondence regarding your care cannot be responded to via email.  Please telephone the practice to discuss your needs with our reception staff.

15. Do I need a referral to see the physiotherapist?

No, physiotherapy services can be directly accessed without seeing a doctor first. Our physiotherapist works with all private health insurance funds. You simply pay any gap payments not covered by your particular fund.

16. Does Medicare cover physiotherapy services?

Medicare does offer some limited services for physiotherapy, but these need to assessed by a doctor first. If you qualify, you can have up to 5 visits funded free under Medicare per year. Please discuss this with your doctor.

17. How do I transfer my care to Strive?

By signing a consent form, we can readily organise for any previous health records to be transferred to Strive Health + Physiotherapy.

If you have any further questions, please call us!

18. Problems complaints, or difficulties

Please notify the practice manager of any problems either in writing or make an appointment to discuss.

If we have been unable to address your concerns satisfactorily you can write to the Health Ombudsman, GPO Box 13281, George St, Brisbane 4003. Ph: 133646 Fax: 33196350

19. Ethics

We follow the AMA code of ethics – a copy of which is available at reception for your perusal.

20. Privacy

Your privacy is important to us and we take many steps to maintain this.  A full copy of our privacy policy is available at reception.